DictionaryForumContacts

 A.Rezvov

link 8.06.2019 9:52 
Subject: product offerings
Personalization is also prevalent in the U.K. supermarket sector, notably Tesco, which introduced in 1995 its loyalty program, Clubcard. As its former CEO noted, “We could treat customers as individuals. And we could learn what they were interested in, what their behaviours were, and we could tailor and target all of their marketing so that it was relevant to that individual consumer.” Why all the data? As McKinsey & Company found, it helps drive loyalty. 

This “personalization” extends to product offerings. As Merlin Stone, business research leader at IBM, explained: “In every sector, the top 20% of customers give 80% of the profit.” No retailer would call the mechanics of their loyalty scheme discriminatory, but here, according to Stone, is how it might work: “They set a level [of service] that any customer will get, known as the ‘vanilla treatment’, and the more valuable customers will get even better treatment.” So if, for example, you are a “cherry-picker”— someone who buys all the loss leaders and nothing else— a Tesco or a Sainsbury’s might conclude that you would perhaps be better off in Lidl or Aldi. They might then raise the price of the loss leader, or just stop stocking the goods only cherry-pickers buy. More likely, however, they will actively discourage the purchase of these basic goods by placing them somewhere obscure and with little shelf space. That way, says Stone, “you don’t have social exclusion, but at the same time you make sure you are focusing on selling the most profitable products to your best customers.”

===

Не могу понять, как в данном случае правильно перевести выражение  product offerings.

 Erdferkel

link 8.06.2019 10:11 
исходя из

"More likely, however, they will actively discourage the purchase of these basic goods by placing them somewhere obscure and with little shelf space." 

можно предположить:

... эта "персонализация" распространяется и на то, как предлагаются/размещаются товары в торговом зале

 A.Rezvov

link 8.06.2019 10:18 
to Erdferkel:

Да, возможная интерпретация. Но, опасаюсь, не единственная...

 Erdferkel

link 8.06.2019 10:27 
в подобном контексте другие варианты как-то в голову не приходят 

всё для любимых 20 % покупателей, а остальные 80 % покупающих дешевку пусть ползают в поисках "своего" товара по темным углам (добавлю из личного опыта - и разыскивают дешевку на самых нижних полках) или пусть выметаются в Лидль, Альди и прочие дискаунтеры

 Rus_Land

link 8.06.2019 10:52 
...распространяется и на то, каким образом различным категориям покупателей предлагаются те или иные продукты.

 A.Rezvov

link 8.06.2019 11:52 
Erdferkel,   Rus_Land, благодарю за подсказки!

 johnstephenson

link 8.06.2019 13:56 
This wan't your question, but 'vanilla treatment' refers to vanilla-flavoured ice cream – in the UK at least, the most common flavour of ice cream. So here it's a slightly humorous expression meaning 'the basic level of service'.

 A.Rezvov

link 9.06.2019 12:42 
to  johnstephenson:

Thank you for your comment.

 johnstephenson

link 9.06.2019 16:16 
* This wasn't

 

You need to be logged in to post in the forum