раз контексту дать не хочете, пришлось искать сами. Моветон, знаете ли, коллега.
что это такое, можно понять из нижеследующего пассажа
Одни отвечают на звонки, а другие сами обзванивают клиентов. попробуйте в яндексе - всякие варианты прогнать - клиенты звонки звонить отдел и еще ченить, что смекалка Ваша подскажет.Inbound Call Center
Our call center supports incoming calls from our Advertisers for all of our products. The Inbound customer service representatives are responsible for taking calls for billing, technical service, and general questions. The customer service representatives are empowered to activate new accounts, adjust accounts with credits, accept payments, change the billing method, and cancel accounts. Our proprietary customer service representative software is tiered in order to limit the actions taken with an Advertiser’s account dependant on the employee’s position. If a customer service representative is unable to accommodate the customer’s request, a Supervisor is given the call to ensure the customer is satisfied. In addition, requests beyond those a Supervisor can handle are given to a Department Manager or our Quality Assurance group. The customer service representatives have the ability to update Advertiser’s accounts, by adding or changing a Mini-WebPage containing the 40 word description, changing hours of operation, changing the business category, and adding the link to the customer’s website and email. Once the customer service representative makes the requested changes, the new information will appear on our website within two business days. This ability allows the Advertiser to make timely changes to their listing. The Inbound Customer Care number is generally staffed 6 days a week.
Outbound Calling
In March 2003, our Outbound department met its goal of becoming fully staffed. This center was established to assist our IAP customers to get full benefit for the advertising they had purchased. The Outbound customer service representatives primarily call those Advertisers who recently signed up for our products. They confirm the sale and in the case of an Advertiser who had purchased an IAP they obtain the information to build their Mini-Webpage. Once the Outbound customer service representative speaks with the Advertiser and obtains all the information for the Advertiser’s listing, that listing is then sent to our proofreaders. Every listing that is updated is proofread prior to being placed on our site. This additional step ensures that our Advertisers are represented professionally and accurately to their customers. Since our Outbound customer service representatives only call existing or new Advertisers we are not affected by the “National Do Not Call” list recently enacted by the United States Congress.
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