взаимодействие с пользователем(User's perception about the utility usability and desirability of a product as they integrate it into their lives and their family system. The user experience will be the differentiator that drives adoption and use of hardware software and services); впечатления от использования(User's perception about the utility usability and desirability of a product as they integrate it into their lives and their family system. The user experience will be the differentiator that drives adoption and use of hardware software and services. microsoft.comrvps2001)