| English | Chinese |
| Customer Experience Improvement Program | 客戶經驗改進計畫 (A Microsoft program that invites customers to provide Microsoft with more detailed information about how the software is used including the type and frequency of errors, software and hardware performance, and feature usage. This information is anonymous and voluntary, and is used strictly for the purposes of software development) |
| customer relationship | 客戶關係 (An association between a customer (account or contact) and a partner (account or contact)) |
| customer service | 客戶服務 (A wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible) |
| customer service representative | 客戶服務代表 (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |
| parent customer | 上層客戶 (An account that is immediately above a contact entity. Any action taken on the account entity can propagate to the child contact entity) |
| secondary customer | 次要客戶 (A customer that is linked to the primary customer in a customer relationship) |
