 |
| English | Estonian |
| accounting customer | raamatupidamisklient (A customer in the accounting application that is linked to a Business Contact Manager account) |
| customer account statement | kliendi kontoväljavõte (A form that can be sent to customers that includes the customer's balance and amount due for the statement period) |
| customer advance | kliendi ettemaks (A payment received from a customer in anticipation of the delivery of items or of the performance of a service) |
| customer discount | kliendi allahindlus (A price reduction for a particular customer) |
| customer group | kliendigrupp (A classification of customers that share key characteristics) |
| customer invoice | kliendiarve (A source document that documents a customer payment request. When a payment is received, it can be matched to the invoice) |
| customer lead | müügivihje (A potential customer who must be contacted by a salesperson and either qualified or disqualified as a sales opportunity. Leads will be converted into accounts, contacts, or opportunities if they are qualified. Otherwise they are deleted or archived) |
| customer loyalty program | püsikliendi programm (A structured program that rewards customers with incentives or other benefits for loyal buying behavior) |
| customer relationship | kliendisuhe (An association between a customer (account or contact) and a partner (account or contact)) |
| customer relationship management | kliendisuhete haldus (The process of building profitable customer relationships through the delivery of highly targeted interactions at all customer touch points by aligning marketing, sales and service functions and systems) |
| customer retention | kliendilojaalsus (The ability to maintain customer loyalty) |
| customer service | klienditeenindus (A wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible) |
| customer service center | klienditeeninduskeskus (A business department that deals with routine inquiries and complaints from customers) |
| customer service representative | klienditeeninduse esindaja, klienditeenindaja (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |
| customer statement | kliendi väljavõte (A form that can be sent to customers that includes the customer's balance and amount due for the statement period) |
| customer trade agreement | kaubanduslepe kliendiga (A fixed-price agreement that a company enters into with one or more customers in relation to sales prices or discounts for costs associated with the completion of a project (labor, expenses, and fees)) |
| external customer | välisklient (An outside organization or individual that submits a sales order for goods or services) |
| intercompany customer | kontsernisisene klient (An internal company that acts as a customer to another internal company. When a company does not satisfy an original sales order, that company becomes an intercompany customer when it directs a purchase order to another internal company to satisfy the original sales order) |
| intercompany customer invoice | kontsernisisene kliendiarve (A customer invoice that documents a customer payment request from one legal entity to another legal entity that is part of the same organization that consolidates the accounts of both legal entities) |
| parent customer | peamine klient (An account that is immediately above a contact entity. Any action taken on the account entity can propagate to the child contact entity) |
| secondary customer | teisene klient (A customer that is linked to the primary customer in a customer relationship) |