| English | Finnish |
| accounting customer | kirjanpitoasiakas (A customer in the accounting application that is linked to a Business Contact Manager account) |
| customer account statement | asiakkaan tiliote (A form that can be sent to customers that includes the customer's balance and amount due for the statement period) |
| customer advance | asiakkaan ennakkomaksu (A payment received from a customer in anticipation of the delivery of items or of the performance of a service) |
| customer discount | asiakasalennus (A price reduction for a particular customer) |
| Customer Experience Improvement Program | Käyttömukavuuden kehitysohjelma (A Microsoft program that invites customers to provide Microsoft with more detailed information about how the software is used including the type and frequency of errors, software and hardware performance, and feature usage. This information is anonymous and voluntary, and is used strictly for the purposes of software development) |
| customer group | asiakasryhmä (A classification of customers that share key characteristics) |
| customer invoice | myyntilasku (A source document that documents a customer payment request. When a payment is received, it can be matched to the invoice) |
| customer lead | asiakasliidi (A potential customer who must be contacted by a salesperson and either qualified or disqualified as a sales opportunity. Leads will be converted into accounts, contacts, or opportunities if they are qualified. Otherwise they are deleted or archived) |
| customer loyalty program | kanta-asiakasohjelma (A structured program that rewards customers with incentives or other benefits for loyal buying behavior) |
| customer relations management | asiakkuuksienhallinta (The business area related to managing a company's interactions with its customers, including sales, service, and delivery of product. Software solutions are designed and implemented specifically to manage this business area) |
| customer relationship | asiakassuhde (An association between a customer (account or contact) and a partner (account or contact)) |
| customer relationship management | asiakkuudenhallinta (The process of building profitable customer relationships through the delivery of highly targeted interactions at all customer touch points by aligning marketing, sales and service functions and systems) |
| customer retention | asiakkaiden pitäminen (The ability to maintain customer loyalty) |
| customer service | asiakaspalvelu (A wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible) |
| customer service center | asiakaspalvelu (A business department that deals with routine inquiries and complaints from customers) |
| customer service representative | asiakaspalvelija (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |
| customer statement | asiakkaan tiliote (A form that can be sent to customers that includes the customer's balance and amount due for the statement period) |
| customer support | asiakaspalvelu (A business department that deals with routine inquiries and complaints from customers) |
| customer trade agreement | kauppasopimus (A fixed-price agreement that a company enters into with one or more customers in relation to sales prices or discounts for costs associated with the completion of a project (labor, expenses, and fees)) |
| external customer | ulkoinen asiakas (An outside organization or individual that submits a sales order for goods or services) |
| intercompany customer | konserniasiakas (An internal company that acts as a customer to another internal company. When a company does not satisfy an original sales order, that company becomes an intercompany customer when it directs a purchase order to another internal company to satisfy the original sales order) |
| intercompany customer invoice | konsernin sisäinen myyntilasku (A customer invoice that documents a customer payment request from one legal entity to another legal entity that is part of the same organization that consolidates the accounts of both legal entities) |
| Microsoft Online Services Customer Portal | Microsoft Online Services -palveluiden asiakasportaali (The Web site through which potential Microsoft Online Services customers can try, buy, and manage subscriptions to Microsoft Online Services) |
| parent customer | ylätason asiakastili (An account that is immediately above a contact entity. Any action taken on the account entity can propagate to the child contact entity) |
| secondary customer | välillinen asiakas (A customer that is linked to the primary customer in a customer relationship) |
