| English | Slovak |
| customer support | služba zákazníkom (A business department that deals with routine inquiries and complaints from customers) |
| Help and Support Center | Centrum pomoci a technickej podpory (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| Help and Support Center taxonomy | systém organizácie Centra pomoci a technickej podpory (In the Windows XP Help and Support Center, the classification system that organizes Help topics into specific categories) |
| mainstream support | bežná podpora (Basic customer support for software, hardware, multimedia, and Business Solutions included in the Microsoft Support Lifecycle policy, such as no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims, and hotfix support) |
| Microsoft Support Diagnostic Tool | Microsoft Diagnostický nástroj technickej podpory (A system used by PSS for gathering customer configuration information for diagnostics through an improved process and tool) |
| security support component | súčasť podpory zabezpečenia (A hardware-based security facility that implements cryptosystems, random number generation, and key storage) |
| Security Support Provider Interface A common interface between transport-level applications, such as Microsoft Remote Procedure Call (RPC), and security support providers (SSPs), such as Windows Distributed Security. SSPI allows a transport application to call one of the SSPs to obtain an authenticated connection. These calls do not require extensive knowledge of the security protocol's details | rozhranie SSPI (Security Support Provider Interface) |
| support agent | agent podpory (A user who works for a company that is a valid partner tenant who has been assigned either limited or full administration agent role) |
| Support Center | Centrum technickej podpory (A unified place where a user can access all Help and Support content and services from Microsoft, the OEM, and the corporation) |
| support professional | pracovník technickej podpory (An engineer who specializes in product support. Support professionals talk with customers, investigate their issues, and provide solutions) |
| support session | interaktívna technická podpora (An interactive session between a support professional and a customer) |
| support team | tím podpory (An organization or group that is responsible for providing technical support) |
| technical support | technická podpora (An organization or group that is responsible for providing technical support) |
