 |
| English | Croatian |
| accounting customer | računovodstveni klijent (A customer in the accounting application that is linked to a Business Contact Manager account) |
| Customer Experience Improvement Program | Program unaprjeđivanja zadovoljstva korisnika (A Microsoft program that invites customers to provide Microsoft with more detailed information about how the software is used including the type and frequency of errors, software and hardware performance, and feature usage. This information is anonymous and voluntary, and is used strictly for the purposes of software development) |
| customer lead | potencijalni klijent (A potential customer who must be contacted by a salesperson and either qualified or disqualified as a sales opportunity. Leads will be converted into accounts, contacts, or opportunities if they are qualified. Otherwise they are deleted or archived) |
| customer relationship | odnos s klijentom (An association between a customer (account or contact) and a partner (account or contact)) |
| customer relationship management | upravljanje odnosima s korisnicima (The process of building profitable customer relationships through the delivery of highly targeted interactions at all customer touch points by aligning marketing, sales and service functions and systems) |
| customer service | služba za korisnike (A wide variety of activities intended to ensure that customers receive the goods and services they require to satisfy their needs or wants in the most effective and efficient manner possible) |
| customer service center | služba za korisnike (A business department that deals with routine inquiries and complaints from customers) |
| customer service representative | predstavnik službe za korisnike (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |
| customer service representative | predstavnik usluge za korisnike (An employee who provides service to the customers of the organization or business unit through the opening and resolution of cases, among other activities) |
| parent customer | nadređeni klijent (An account that is immediately above a contact entity. Any action taken on the account entity can propagate to the child contact entity) |